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What are your support hours and how can I contact you?

We provide 24/7 support to help you whenever you need it.

Updated over 2 months ago

How to reach us

  • Live Chat β€” Available on our website for instant assistance.

  • Email β€” Contact us at [email protected].

  • Discord β€” Open a ticket in our community Discord server.

  • Help Center β€” Search this FAQ for quick answers before reaching out.


Escalations

For complex or technical issues, our base support team may escalate your case to a specialist.

  • Standard questions are usually answered within minutes to hours.

  • Escalated cases will receive a response within 48 hours.


πŸ’‘ Pro Tip:
For the fastest resolution, include your account email and a clear description of your issue when contacting support.
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